Return Policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at woof@shopdogdish.com
Please note that returns will need to be sent to the following address:
2803 South Harvard Avenue, Tulsa, Oklahoma 74114
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at contact@dogdishtulsa.com.
Damages and issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned:
Seasonal Items: After a season/holiday has passed we do not accept returns on associated products.
Custom Products: Such as special orders or personalized items), opened products (unless defective).
Treats: Unless a product is guaranteed by the manufacturer we do not accept returns for opened treats.
Damaged Toys: There is no such thing as an indestructible toy. Please read about the toys and make choices based on your pet's play style.
Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@dogdishtulsa.com.
Pet Nutritional Counseling in Tulsa, OK
Pet Nutrition Advice for a Healthy Life
Our pets' diet is tremendously important to their total health & happiness. At Dog Dish, our pet nutrition counseling in Tulsa aims to empower animal lovers to provide their pets with a high-quality diet over the course of each period of life. Proper nourishment can help reduce many medical concerns and conditions.
Nutritional needs for pups and kitties vary due to many factors like age, size, breed, exercise levels, overall health, and more consequently, a one-size-fits-all solution to nutrition will not be effective. We can help you decide on which types of foods will be good for your pet, how much to feed, and what to look for on animal food labels.
Cat Nutrition
Cat nutrition is closely connected to overall wellness, and a cat's diet can even help improve a variety of issues including common allergies, hyperparathyroidism, and food intolerances. Obesity is also a growing issue and overweight cats are at risk for a whole multitude of problems such as arthritis, diabetes, hypertension, breathing problems, renal disease, heart disease, and a life expectancy lessened by as much as 20%. Kitties are obligate carnivores which means that the best diet for cats is one high in protein and low in carbohydrates. No matter if your cat is dealing with a weight problem or requires a unique diet in conjunction with healthcare maintenance and treatment, our staff will counsel you on the various nutritional options that are available to cat parents. Don't be reluctant to get in touch with us if you have any questions about finding the purrrrrrfect cat diet.
Giant Breed Animal Nutrition
Large breeds such as Mastiffs and Great Danes have unique nutritional requirements. Large dog breeds necessitate well-defined amounts of essential nutrients to fulfill their growth requirements. Large breed puppies need a food produced to ensure proper bone and muscle development and the right amount of energy so they can develop to their optimal growth potential without developmental concerns.
Puppy and Kitten Nutrition
Puppies and kittens necessitate suitable nutrients and calories in order to help them grow. That being said, the very same strategy that works for a smaller breed puppy, such as a Maltese, would not be ideal for a large breed, such as a Rottweiler.
Senior Pet Nutrition
When a cherished animal gets older, their eating habits and dietary requirements can adjust too. As a general guideline, animals are regarded as elderly when they've arrived at one-half of their expectation of life. If a senior animals' exercise and metabolic levels decline, it may be time to decrease their caloric consumption to help prevent obesity as the extra weight is just as unhealthy for animals as it is for people.